Delivery Information

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🚚 Delivery & Return Information – CactyeCreative.com

At Cactye Creative, we take pride in crafting and shipping each order with care. Below you’ll find our policies regarding delivery, returns, and exchanges.

📦 Delivery Policy

All items are shipped with tracking numbers. Once an order is marked as “delivered” by the carrier, it is considered fulfilled on our end.

• Attempted Delivery: If a package is marked “attempted delivery,” it is treated as delivered. It is the customer's responsibility to arrange redelivery or pickup.

• Unclaimed Returns: If a package is returned to us as unclaimed, we can reship it at your expense, or issue a refund (minus shipping and a 5% restocking fee) once the item is physically back in our studio.

• Lost Packages: A package is not officially considered lost until:

  • 30 business days after the ship date for U.S. orders.

  • 45 business days for international orders.

🔄 Exchanges & Replacements

We are happy to replace any item that arrives damaged or contains an error caused by us (such as a misspelling or the wrong item shipped). If an item is lost in transit and not shown as delivered by the carrier, we will ship a replacement.

✍️ Custom Work Return Policy

Since most of our items are made-to-order, we do not accept returns or refunds for buyer errors (e.g., ordering the wrong size/design or providing incorrect custom text).

• Verification: If you believe we made a mistake, we will verify the order against your invoice. If we are at fault, we will ship a replacement at no cost to you.

• Buyer Errors: If the error was on your end, we may offer a discounted replacement option as a courtesy.

📢 Reporting Issues

• Timeframe: All defects or errors must be reported within 10 days of receiving your order.

• RMA Requirement: If a return is approved, we will issue an RMA (Return Merchandise Authorization) number. Returns sent without an RMA will be refused.

• Returns: You may be required to return the original item at your expense before a replacement is issued.

🛡️ Carrier Responsibility

While we do everything we can to ensure timely delivery, we are not responsible for delays or lost items once a package leaves our studio. If you encounter a delay, please contact the carrier directly with your tracking number.