Delivery Information

Here’s a revised, professional version of your Delivery & Return Information page for your new site CactyeCreative.com. It’s clearer, more reader-friendly, and keeps your original policies intact while improving tone and structure:

Delivery & Return Information – CactyeCreative.com

At Cactye Creative, we take pride in crafting and shipping each order with care. Below you’ll find our policies regarding delivery, returns, and exchanges.

Delivery Policy

• All items are shipped with tracking numbers. Once an order is marked as “delivered” by the carrier, it is considered fulfilled on our end.

• If a package is marked “attempted delivery,” it is also treated as delivered. It is your responsibility to arrange redelivery or pickup with the carrier.

• If a package is returned to us due to being unclaimed or not picked up:

  • We can reship it at your expense, or

  • Issue a refund minus shipping and a 5% restocking fee once the item is returned to us.

Note: We cannot process refunds for returned packages until the carrier has physically returned the item to our studio.

• A package is not considered lost until:

  • 30 business days (Mon–Sat, excluding holidays) after the ship date for U.S. orders

  • 45 business days for international orders

Exchanges & Replacements

• We are happy to replace any item that arrives damaged or contains an error caused by us, such as a misspelling on a custom product or the wrong item shipped.

• If an item is lost and not shown as delivered by the carrier, we will replace it.

Return Policy for Custom Work

• Since most of our items are custom-made, we do not accept returns or issue refunds for buyer errors (e.g., ordering the wrong item or providing incorrect custom text).

• If you believe we made a mistake, we will verify your order using your invoice and/or communication history. If the error is on our part, we will correct it and ship the replacement at no cost to you.

• If the error is found to be on your end, we may offer a discounted replacement option.

Reporting Issues

• All defects or errors must be reported within 10 days of receiving your order.

• If a return is approved, we will issue an RMA (Return Merchandise Authorization) number.

• Returns without an RMA number will be refused.

• You may be required to return the original item (at your expense) before a replacement can be issued.

Responsibility for Carrier Delays

• While we do everything we can to ensure timely delivery, we are not responsible for delays or lost items once a package leaves our hands.

• If you encounter a delay, please contact the carrier directly with your tracking number for assistance.

Have questions? Feel free to reach out to us—we’re here to help!